Return & Refund Policy
Troikaa Pharmaceuticals Limited (Troikaa Nutrasciences) through its Website https://www.troikaanutrasciences.com/synershield-z/ facilitates online purchase of pharmaceutical product Synershield-Z (Product).
By proceeding with the payment procedure, it implies that the Customer has read, understood and accept all the terms and conditions of the Return and Refund Policy and agree to abide by the same. In case the Customer disagrees or does not accept any of the terms, the Customer is advised not to make payment for placing the order.
Troikaa Nutrasciences facilitates processing correct product as per order and strives to provide the products in right conditions/ without any damage every time a Customer places an order.
‘Return’ means an action of giving back the product ordered at Troikaa Nutrasciences’ website by the Customer. The following situations may arise which may cause the action of return of product:
- Product(s) delivered do not match the order;
- Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry);
- Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal)
Note: In case the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund.
In the aforesaid unlikely situations, if there is something wrong with the order, we’d be happy to assist and resolve your concern. You may raise a Return request with our customer care within 07 (Seven) days from the delivery of the product. Troikaa Nutrasciences reserves the right to cancel the Return request, if the customer reaches out to Troikaa Nutrasciences after 7 days of delivery.
Upon receiving your Return/Refund request, Troikaa Nutrasciences shall verify the authenticity and the nature of the request. If Troikaa Nutrasciences finds that the request is genuine, it will initiate the Return and Refund process.
Troikaa Nutrasciences shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.
In the event of frivolous and unjustified complaints regarding the quality and content of the products, Troikaa Nutrasciences reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Troikaa Nutrasciences in this regard.
The return of the Product is subject to the below conditions:-
- Any wrong ordering of product doesn’t qualify for Return;
- Batch number of the product being returned should match as mentioned on the invoice;
- Product being returned should only be in their original manufacturer’s packaging i.e. with original price tags, labels, bar-code and invoice; and
- Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.
- Customer gives appropriate reasons for returning the Product
- RETURN PROCESS:
- For Return intimation, please visit troikaanutrasciences .com/helpand chat with us from 10 AM to 6PM, Monday to Saturday.
- Troikaa Nutrasciences’s customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.
- Once the claim is verified as genuine and reasonable, Troikaa Nutrasciences will initiate the collection of product to be returned.
- The customer will be required to pack the product in original
- Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).
- REFUND PROCESS:
In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
Order placed through online wallet will be credited to the wallet
Estimated shipping charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout. For any further shipping related information, please write to email@example.com.
For any further Refund related information, please write to firstname.lastname@example.org.
- CANCELLATION POLICY
- Cancellation by Customer:
The customer can cancel the order for the product till Troikaa Nutrasciences ships the Product. Orders once shipped cannot be cancelled.
- Cancellation by Troikaa Nutrasciences:
There may be certain orders that Troikaa Nutrasciences may be unable to accept resulting into cancellation of the Order. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you.
Troikaa Nutrasciences also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by Troikaa Nutrasciences as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:
- Products ordered are not for self-consumption but for commercial resale;
- Multiple orders placed for same product at the same address;
iii. Bulk quantity of the same product ordered;
- Invalid address given in order details;
- Any malpractice used to place the order.
No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.
- In all the matters pertaining to payment, cancellation and refund, Troikaa Nutrasciences shall solely decide upon the same and the decision taken by Troikaa Nutrasciences in the said context shall be final and binding to all the concerned.
- The Courts of Ahmedabad, India shall have exclusive jurisdiction over all the matters pertaining to this Policy.